Ontario eServices Program evaluation summary report FY 23-24
This newsletter provides a highlight of the evaluation Ontario eServices Program activities within fiscal year 23-24. Our program evaluation is based on the Quintuple Aim Framework. The Quintuple Aim offers a 5-pronged framework for assessing healthcare and addressing system-level challenges, including;
- Better Population Health
- Improved Patient Experience
- Equity of Access
- Improved Provider Experience
- Lower Costs
Discover how our Program is reducing the administrative burden for clinicians and improving health care delivery for patients across Ontario:

Ontario eServices Program Evaluation Newsletter: FY 23-24
Discover how our program is using advanced analytics tools like PowerBI to track our progress.



Our dashboard is refreshed monthly and provides an overview of eConsult & eReferrals in Ontario by month as well as progress to date in the fiscal year. It also provides more details on each of the five domains of the Quintuple Aim Framework:
- Better Population Health
- Improved Patient Experience
- Equity of Access
- Improved Provider Experience
- Lower Costs
Other Highlights
Implementation of clinician and patient surveys to evaluate the perceptions, acceptability, and feasibility of Triaging Referrals to eConsult (TReC)
Creation of TReC PowerBI data to capture utilization and survey metrics
Initiation of a clinician survey to evaluate the utilization of eConsult by midwives
Interested in learning more?
Interested in partnering with us or learning more about
what we can offer you? Please reach out here.
Get the latest resources and insights
-
Satisfaction with eReferral in Primary Care
Primary care providers and office staff are using eReferral in place of faxed referrals in…
-
Patient experience with eReferral in Ontario Health West Region
Patients who receive appointment information and reminders through eReferrral, report an improved healthcare experience and…
-
Case Study: Exploring the Impacts of a Single-Entry Model within the Central East Region for DI
Key Takeaways The integration of eReferral and a large hospital information system (HIS), coupled with…
-
How AI scribes enable better interactions with patients during appointments
AI scribes are improving patient-clinician interactions by reducing administrative tasks, allowing clinicians to be more…