Satisfaction with eReferral in Primary Care
Primary care providers and office staff are using eReferral in place of faxed referrals in many regions across the province. A total of 120 PCPs responded to a User Satisfaction Survey sent to all eReferral users across Ontario in July 2020. Findings from the survey include:
Key takeaways
Primary care providers (PCPs) and office administrators are highly satisfied with eReferral and find that it improves their experience with sending and managing their referrals
Referrals can be done on the spot with the patient in the room, so no procrastinating as was the case in the past having to gather info from the file and fax referral and never knowing if it got there for sure.
Administrator Testimonial
West Region Office
It is quick and the notifications are an excellent way of letting the physician know what is happening in the referral process.
Administrator Testimonial
North Region Office

Interested in learning more?
Interested in partnering with us or learning more about
what we can offer you? Please reach out here.
Get the latest resources and insights
-
Patient experience with eReferral email notifications in OH-East
Patients who are emailed appointment information and reminders report an improved healthcare experience and prefer…
-
User experience with eReferral
In September 2023, 868 eReferral users within Ontario provided feedback on their eReferral experience. The…
-
eReferral supports orthopedics in Ontario
Key takeaways Electronic referral (eReferral) for Orthopedics has expanded across Ontario, enhancing the patient experience…
-
eReferral and Aging Populations
Communication between providers and patients is crucial to providing effective patient-centered care. The aging population…