Online Appointment Booking
Improve practice efficiencies and increase access to care for your patients.
Discover how AI is transforming primary care in our new digital health hub!
What is Online Appointment Booking?
Online appointment booking (also referred to as ‘OAB’) is a platform that allows patients and their caregivers the ability to book an appointment with a health care professional electronically using a computer, laptop or mobile device.
As more clinics and organizations adopt the online appointment booking tool, its recognized benefits have had a great impact on health care professionals, administrative staff, patients and individuals involved in their circle of care.
Our team is well versed on online appointment booking and equipped to support healthcare organizations with optimally implementing the tool successfully.
Increase access to care
Online appointment booking provides patients with the ability to schedule their own appointments at their convenience, whether for virtual or in-person visits. This tool enables easier access to care, removing barriers like long wait times on the phone, and offering a more flexible approach for virtual assistants, patients, and clinicians.
Reduce administrative burden
By automating the appointment scheduling process, online booking significantly reduces administrative tasks for clinic staff. With fewer incoming phone calls, follow-up reminders, and confirmation tasks, staff can focus on more critical aspects of patient care, with one case study showing potential cost savings for physicians ranging from $103 to $252 per month.
Improve continuity of care
Online appointment booking helps ensure that patients are more likely to schedule their appointments with their primary care clinician, fostering stronger continuity of care. Patients are empowered to book at their convenience, ensuring consistent visits and better management of their health needs, while reducing the likelihood of resorting to walk-in clinics — ultimately leading to improved patient and client satisfaction.
Reduce missed appointments
A survey study shows a 53% relative reduction in no-show rates when patients use an online patient portal with a scheduling function compared to non–portal users. Take a look at the case study here for more information!
Get support with deployment
Our team provides comprehensive support to ensure a smooth and successful implementation of Online Appointment Booking. From setup to integration, we make it easy to embed the tool into your existing workflows, helping your practice enhance patient access, reduce administrative workload, and improve overall efficiency.
Incorporate Best Practices with Clinical and Administrative Workflows: We help streamline your processes to fit the needs of your clinic.
Assess Your Clinical Readiness: We evaluate your current systems and provide tailored strategies for seamless integration.
Templates and Communication Toolkit Materials: We provide you with materials to communicate the benefits to clinicians, staff, and patients effectively.
Strategies for Staff Training: We support you in training staff to optimize usage and encourage smooth adoption.
Support in Troubleshooting Challenges with Integration: We are here to assist in addressing any integration issues that may arise.
Think Ahead About Sustainability and Expansion Strategies: We help ensure long-term success and provide strategies for scaling your online appointment system.
An added bonus [to Online Appointment Booking] is that there have been very little […] no-shows with our online booked appointments. Patients are able to cancel and reschedule with ease. And the reminders that are emailed to them, reinforce their appointment time and date, to ensure awareness.
Kindra Murphy
SRS Medical
See how other practices have benefited from Online Appointment Booking
We support primary care practices and other healthcare organizations with
digital health solutions that streamline and enhance care delivery.
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A case study on a clinic’s experience using Online Appointment Booking for cervical cancer appointments and reminders for patients
Preventative care is a pillar of primary health care. Since the 1980s, there has been a dramatic decline in the rate at which people who have a cervix in Ontario (women, transgender, and nonbinary people) have developed and died from cervical cancer.1 This can be almost entirely attributed to the implementation of regular preventative pap…
Get started implementing Online Appointment Booking in your practice today
Our team will support you every step of the way.
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