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Health Report Manager go live announcement

 

 

Please click here to download the PDF.

 

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Digital Health Week 2017: Virtual visits means better, more equitable access to healthcare

   

Dr. Mohamed Alarakhia

          
As part of Digital Health Week 2017, the eHealth Centre of Excellence will feature posts from guests discussing why digital health is important to them. eCE Director Dr. Mohamed Alarakhia is back to deliver this week’s final post.
 

I wanted to update you on the exciting news which we announced here last week: that virtual visits are coming to Waterloo Wellington!

 

Virtual visits will allow primary care providers to ‘see’ their patients via secure messaging, audio, and clinical video-conferencing. 

We have been working with primary care providers to make sure the virtual visit model fits within their workflow. Thank you to all the providers who have given us feedback and signed up to participate! 


The roll-out of virtual visits will be great news for all 775,000 residents in our region, but particularly for those who may struggle with mobility, live in a rural area far from their physician, cannot take time off of work, and/or lack transportation or other resources required to make an in-person appointment.

 
Digital health tools are making the healthcare system more equitable for everyone, and that’s just one more reason that digital health is important to me.

 

The eCE, in collaboration with the Ontario Telemedicine Network (OTN), was recently one of six successful applicants for the second round of the REACH (Resources for Evaluating, Adopting and Capitalizing on Innovative Healthcare Technology). Funding from REACH is supporting us to work with providers and patients to develop a more streamlined technology for delivering virtual visits. 

 

Follow us on twitter (@eHealthCE) and join the Digital Health Week conversation using #thinkdigitalhealth!

 

And even though Digital Health Week is coming to a close, we'll be back on the blog next week with a great new eConsult spotlight, so keep watching this space!

 

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Digital Health Week 2017: Electronic health record improves access to information

          Karen Keith

As part of Digital Health Week 2017, the eHealth Centre of Excellence (eCE) blog will feature posts from guests discussing why digital health is important to them. Today’s post is from the connecting South West Ontario (cSWO) Program Manager Karen Keith. The eCE is the cSWO Program’s Change Management and Adoption Delivery Partner for the Waterloo Wellington region.

 

Clinicians from across the continuum of care need access to the most up-to-date patient information in order to make safe, informed decisions for their patients. In the past, this was challenging because the information they need typically 

comes from many different places – such as labs, x-Ray facilities, primary care clinics, hospitals, pharmacies, home and community care, etc. Trying to collect all of this information was an administrative burden, and often it would be faster and less effort for the clinician just to duplicate the test, as no one wants to delay a necessary treatment. 

 

That’s why the electronic health record (EHR) is so important. The connecting South West Ontario (cSWO) Program’s Regional Clinical Viewer, ClinicalConnect™ – funded by eHealth Ontario – is an EHR digital health tool: a secure, web-based portal that provides physicians and clinicians with real-time access to their patients’ electronic

 

 medical information from all acute care hospitals, Local Health Integration Networks’ Home & Community Care Services (formerly Community Care Access Centres) and Regional Cancer Programs in south west Ontario, plus various provincial repositories that provide access to lab and drug data.

 

Digital health is important to me because it’s enabling clinicians to make well-informed decisions for their patients at the point of care, so patients can receive the care they need when they need it.

 

Don’t just take it from me – here’s what one ClinicalConnect user in our region has to say:

 

“ClinicalConnect lightens the clerical burden for everyone and promotes a more seamless encounter with the patient: I can just pull up the relevant records right away, respond to the clinical concern, and make a relevant plan – instead of having the clerical staff try and find those records and then recall the patient weeks or months later, which can put patients at risk.”

 


 

We are pleased to share that a major upgrade to ClinicalConnect, referred to as Release 5.0, was successfully completed on Sunday, November 5, 2017 to further enhance the portal’s functionality for users. Read more about this here!

 

For more on the cSWO Program, please click here.

 


 

Follow us on twitter (@eHealthCE) and join the Digital Health Week conversation using #thinkdigitalhealth!
 

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Digital Health Week 2017: Interactive tablets can enhance patient experience

           Danika Walden

As part of Digital Health Week 2017, the eHealth Centre of Excellence (eCE) blog will feature posts from guests discussing why digital health is important to them. Today’s post is from QBIC (Quality Based Improvements in Care) Program Manager Danika Walden.

 

In collaboration with the Canadian Mental Health Association of Waterloo Wellington (CMHA WW), the eHealth Centre of Excellence is supporting primary care providers in the screening and management of mental health concerns through the use of tablets.

 

How it works: Patients use the tablet while they are sitting in the waiting room prior to their appointment to complete 

mental health screening and other assessments. A secure transmission automatically updates the patient’s chart in the electronic medical record (EMR) with the information that the patient has entered into the tablet, prior to the patient’s appointment.

 

Not only does this significantly decrease administrative tasks, but it also allows the primary care provider to review the information prior to seeing the patient, thereby enabling them to focus on areas that need more attention.

And most importantly, what we’ve found is that the tablet screening actually enhanced some patients’ ability to communicate.

 

Sensitive health issues, particularly related to mental health, can be hard to talk about. Of the patients surveyed who used a tablet to complete an assessment, 34.7% indicated that using the tablet helped them provide more honest answers, and 22.4% said they would not have liked to answer the questions during a face-to-face chat with their doctor.

 

We’ve become a society were using technology to communicate has become the norm – and in some cases, it’s even preferable to other methods!

Digital health is important to me because it helps patients to feel more comfortable answering tough questions – which in turn gives doctors the information they need to enhance the quality of care.

 

If you are a primary care provider who is interested in participating in our tablet program, please contact QBIC Change Management Specialist Meghan Brenner-Burgoyne today!

 

Follow us on twitter (@eHealthCE) and join the Digital Health Week conversation using #thinkdigitalhealth!

 

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Digital Health Week 2017: Improving transitions across the care continuum

                     Lori Moran

As part of Digital Health Week 2017, the eHealth Centre of Excellence (eCE) blog will feature posts from guests discussing why digital health is important to them. Today’s post is from System Coordinated Access (SCA) Program Manager Lori Moran.

 

The wait time between seeing your doctor and seeing a specialist can be challenging – patients are often left in the dark about when their appointment will be, which only adds to what is already a stressful situation. That’s why we’re excited to be building an electronic referral (eReferral) system that includes regular communications back to the patient and their care circle. Patients can now receive email notifications on the status of their referral and appointment details, and can confirm appointments online. Shortly patients will be able to do both through an online portal as well as book their own appointments for self-management programs, and look up available resources in the community – complete with wait times.

 

Digital health is important to me because technologies like our new eReferral system bring the patient into the conversation and provides them with the information they need to feel in control of their own health. 

 


 

Just this month, the eCE was delighted to receive a Bright Lights award from the Association of Family Health Teams of Ontario (AFHTO) in the category of Optimizing Use of Resources!

 

This award is a credit to the efforts of the SCA program – you can read more about it here!

 

The SCA program is funded by the Waterloo Wellington Local Health Integration Network (WWLHIN) and the Ministry of Health and Long-Term Care (MOHLTC).

 

Follow us on twitter (@eHealthCE) and join the Digital Health Week conversation using #thinkdigitalhealth!

 

 

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Digital Health Week 2017: Electronic medical records support patient-centric care

   

Dr. Mohamed Alarakhia

As part of Digital Health Week 2017, the eHealth Centre of Excellence (eCE) blog will feature posts from guests discussing why digital health is important to them. Today’s post is from eCE Director Dr. Mohamed Alarakhia.
 

Electronic medical records (EMRs), the records in clinician offices, are valuable digital health tools. EMRs digitize what was previously a patient’s paper chart and allow clinicians and teams to quickly and securely access  this information. EMRs also come with a lot of handy tools and tricks – for instance, they have built-in reminders to notify primary care providers when a patient is due for preventative screening or follow-up.

 

Our team at the eCE supports a number of additional tools to optimize EMRs, such as a Chronic Non Cancer Pain tool and a Depression and Anxiety Encounter Assistant. These tools are based on current best practices and guidelines, and are meant to serve as decision support guides – giving primary care providers the information they need at their fingertips so more time is focused on patient care.

 

As a primary care provider, I know that if we can make things easier for providers they have more time to support patients.

 


 

We are pleased to share that just last week, the WWLHIN announced a strategy to support ongoing and new initiatives to prevent opioid addiction and overdose. The eCE has been provided with funding to work with partners and support primary care providers with an EMR tool that will highlight morphine equivalents to assist with decreasing opioid doses and use. 

 

For more information, please click here.

 


 

 

Follow us on twitter (@eHealthCE) and join the Digital Health Week conversation using #thinkdigitalhealth!

 

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eHealth Centre of Excellence Receives Funding for Virtual Visits in Waterloo Wellington

We are excited to announce that the eHealth Centre of Excellence (eCE), in collaboration with the Ontario Telemedicine Network (OTN), is one of six successful applicants for the second round of the REACH (Resources for Evaluating, Adopting and Capitalizing on Innovative Healthcare Technology), an innovative program from the Ontario Centre of Excellence (OCE) designed to help Ontario healthcare provider organizations more rapidly adopt innovative healthcare technology solutions.

 

On behalf of the Ministry of Government and Consumer Services (MGCS), the OCE is supporting participating projects in the second round of REACH with a $4.3-million program investment from the province.  The funding supports healthcare organizations in developing new ways to procure solutions that do not exist in the market, or need to be adapted or improved to meet their high-priority needs – a process known as innovation procurement.

 

Working with OTN, the eCE will be using innovative methodologies to procure a technology solution for virtual visits in Waterloo Wellington!
 
Click here to read the full press release from the OCE.

 

 

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Next Major Release of ClinicalConnect™ Now Live

 

 

Please click here to download the PDF.

 

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The eHealth Centre of Excellence wins AFHTO Bright Lights award!

The AFHTO (Association of Family Health Teams of Ontario) Bright Lights Awards is an annual event that recognizes leadership, outstanding work and significant progress being made to improve the value delivered by interprofessional primary care teams across Ontario.

 

At this year’s event, the eHealth Centre of Excellence (eCE) was delighted to receive a Bright Lights award in the category of Optimizing Use of Resources!

 

This award is a credit to the efforts of the eCE’s System Coordinated Access (SCA) program, which is currently working to:

  • improve access to services for the residents in the community;
  • support organizations who are seeking to improve access to their services through standardization and coordination;
  • leverage technology to enhance the referral process; and
  • support the advancement of the Provincial eReferral Management strategy.

 

Thank you to AFHTO for this wonderful recognition, and to the WWLHIN and MOHLTC for the support. Thanks also to all of our partners across the community – we couldn’t do the work we do without your continued support!

 

For more information on this award, click here.

To watch a video that highlights all of the nominees in this category, click here.

 

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The eHealth Centre of Excellence participates in Health Quality Transformation 2017

Health Quality Transformation (pictured right) is a full-day interactive conference organized by Health Quality Ontario (HQO) in Toronto, attended by over 2,500 healthcare providers and leaders. 

 

During this year’s keynote address, Hon. Minister of Health and Long-Term Care Dr. Eric Hoskins spoke about how we must work together to achieve the best possible health care experience for all residents in Ontario – and one thing he suggested we need to do is use digital health technology to the fullest of its capabilities in order to improve clinical workflows and patient outcomes.

 

This statement in particular resonated deeply with our mission, values, and goals here at the eHealth Centre of Excellence (eCE): to deliver digital health tools and resources that enhance the ways in which clinicians provide quality care to their patients.

 

 

Several team members from the eCE’s QBIC (Quality Based Improvements in Care) program were invited to give presentation at Health Quality Transformation to talk about how we’re supporting the use of digital health tools in primary care.

 

QBIC Program Manager Danika Walden took part in a panel on bringing quality standards into practice to discuss QBIC’s depression encounter assistant tool, which supports clinicians in the screening and management of mental health with a focus on depression and anxiety. 

 

QBIC Benefits Realization Specialist Lira Hyseni was also on hand with eCE Director Dr. Mohamed Alarakhia (pictured left) to present a poster that highlighted research on QBIC’s COPD (Chronic Obstructive Pulmonary Disease) decision support tool for EMRs. QBIC created this tool based on current guidelines to support clinicians through application of best practices and consistent documentation for COPD so that they can provide proactive care through informed decision making and take the appropriate steps to improve patient’s disease trajectory.

 

These are just two examples of the work that the eCEe is doing to support the use of digital health tools in primary care. Thank you to HQO for giving us the opportunity 

 

to share our ideas and learn about what other healthcare leaders are doing across the province!

 

To see a catalogue of the services QBIC currently offers, please click here.

 

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