Positive impacts of using eReferral to refer patients to COVID-19 assessment and testing centres
Two COVID-19 centres within the West region are leveraging the Ocean eReferral solution to simplify the referral process for both patients and clinicians.
Benefits include:
- Secure in-application messaging (clinician to clinician)
- Patient notifications—patients opt in to receive email notifications
- Confirmation of booked appointments (providers and patients)
COVID-19 eReferrals—By the Numbers (March 31 to October 8, 2020)
The eReferral system allows for quick and accurate instructions to be sent to the patient with minimal time on the phone to explain things. This allows for more patients being booked with less stress on the admin team. Email notifications to patients lead to less “no shows” and increased communication, in regards to rescheduling and cancelling.
Dr. Neil Naik, Clinical Lead
KW4 COVID-19 Response Team
Allowed me to see where I was in the referral process rather than just waiting and wondering.
Assessment Centre Patient
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