Patient experience with eReferral in Ontario Health North Region
Patients who are emailed appointment information and reminders report an improved healthcare experience and prefer eReferral to their previous referral experiences.
Quick Facts
When clinicians include a patient’s email address in the electronic referral, patients receive appointment information and status updates by email, can confirm their appointments online, and have opportunity to provide feedback through a survey link.
- 2,829 OH-North patients responded to an experience survey between April 2023 and January 2024
- 88% of patients report being satisfied with eReferral
- 84% of patients felt more informed throughout their eReferral experience as compared to their previous referral experiences
- 72% of survey respondents were over the age of 60
- Online confirmation of appointments enabled through eReferral, reduce the need for clinic staff to reach out and connect with patients to confirm appointments, improving efficiency.
This was awesome and fast. Faxes can be lost or not received depending on if the fax machine is connected to phone and also the number of times the fax will try to send.
OH-North Patient
Patient Experience Survey
I’m glad that there is quick communication between the technicians and my family health team.
I like transparency and knowing that the referral truly has been sent and to whom.
OH-North Patients
Patient Experience Survey
Interested in learning more?
Interested in partnering with us or learning more about
what we can offer you? Please reach out here.
Get the latest resources and insights
-
Co-design in primary care: creating solutions that address clinician needs
The Healthcare Experience and Advancement Lab (HEAL) emphasizes the importance of co-designing digital health solutions…
-
A case study on provider satisfaction with change management supports for the implementation of an online booking solution for flu shot clinics
Many administrative tasks in primary care offices contribute to healthcare provider and staff burnout1; healthcare…
-
Plain Language Description and Safeguards of the eReferral Service
eReferral refers to the automation of one or more activities involved in initiating, negotiating and closing the referral…
-
Quality improvement project involving HIC eReferral data
Amplify Care is pursuing an opportunity with a third party to apply artificial intelligence (AI)…