Patient experience with eReferral Appointment Reminders
Patients who are emailed appointment reminders report a positive outcome from this service.
Quick Facts
When clinicians include a patient’s email address in the electronic referral, patients receive appointment information and status updates by email, can confirm their appointments online, and receive appointment reminders via email.
- Patients that confirm appointments online help to reduce the amount of time clinics need to spend calling patients
- When patients are reminded of their upcoming appointments, they are less likely to miss the appointment
- Patient-centered appointment reminders reduces no-show rate, unnecessary costs and organizational inefficiencies.1
I have had many long waits on hold trying to book an appointment only to be told that there is nothing available and to call back. This system is amazing. Keep it up!
Very happy to receive your reminder especially for being a senior citizen who is forgetful. Well appreciated. Thanks.
This is the best tool ever!! I am never unsure about my appointments, reminders, confirmations, fasting requirements etc. It’s JUST GREAT!
Born in 1932 and living alone, reminders like this are a huge help.
*Analysis contains survey data from July 28th to October 21st
1Crutchfield, T. M., & Kistler, C. E. (2017). Getting patients in the door: medical appointment reminder preferences. Patient preference and adherence, 11, 141–150. https://doi.org/10.2147/PPA.S117396
Interested in learning more?
Interested in partnering with us or learning more about
what we can offer you? Please reach out here.
Get the latest resources and insights
-
eReferral supports diagnostic imaging in Ontario
Key takeaways Electronic referral (eReferral) for Diagnostic Imaging (DI) has expanded across Ontario, enhancing the…
-
Insights from our AI Scribe Burdens Pilot in British Columbia – and an invitation to share your perspective
Insights from the AI scribes burdens pilot that Amplify Care supported with Doctors of BC,…
-
eReferral and Aging Populations
Communication between providers and patients is crucial to providing effective patient-centered care. The aging population…
-
eConsult: A case study on supporting timely access to specialist advice, reducing anxiety and decreasing unnecessary referrals
The findings from the Healthcare Experience Survey (2013-2016)¹ conducted by the Ministry of Health and…