eReferral supports mental health and addictions in Ontario
Key takeaways
Electronic referral (eReferral) for Mental Health & Addictions (MH&A) has expanded across Ontario, enhancing the patient experience throughout the province
Quick facts
eReferral allows referring clinicians to select the most appropriate destination for the patient’s referral by choosing a site based on location, clinician preference, or patient preference
eReferral gives referring clinicians access to a health map that allows them to see the wait times and geographic locations; the clinician and the patient can then make an informed decision about where they send their referral
eReferral also enables patient communication through emails that keep patients in the loop throughout the referral process; over 25,500 MH&A eReferrals included patient consent to receive email notifications
Patients who receive email notifications are invited to share their feedback via a brief survey about their eReferral experience. Survey data from patients who received a Mental Health & Addictions eReferral show:
- 89% of MH&A patients were satisfied with their eReferral experience
- 91% of MH&A patients reported that eReferral email notifications improved their referral experience
It feels very reassuring to see my referrals take place in real-time, I feel it’s more empowering as a patient who often struggles to keep
track of healthcare appointments / facilities / contact numbers
I like that I can see that the referral happened.
Testimonials from patients who received email notifications for an MH&A eReferral
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