eReferral supports community mental health services in Ontario
Key takeaways
Electronic referral (eReferral) for Community Mental Health (CMH) services across Ontario has led to an improved clinical and patient experience
Key takeaways
eReferral allows referring clinicians to select the most appropriate destination for the patient’s referral by choosing a site based on location,
clinician preference, or patient preference
eReferral gives referring clinicians access to a health map that allows them to see the wait times and geographic locations; the clinician and the patient can then make an informed decision about where they send their referral
eReferral also enables patient communication through emails that keep patients in the loop throughout the referral process; over 2,900 patients have consented to receive email notifications about their CMH referrals and appointments
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