eReferral and wait times to access DI services
The use of eReferral for diagnostic imaging (DI) orders enhances workflow efficiency, supporting faster processing of referrals and shorter wait time for patients to access services.

Contributing Factors:
Evidence-based decision support embedded within DI eForms supports appropriate ordering
91% of referring providers who responded to the survey question found the DI decision support guidelines within the eform to be useful in making their referral. (Q3 FY 19/20 and Q3 FY 20/21).
eReferral Patients receive email notifications about their appointment
Patients who receive email notifications are less likely to no show for their appointment compared to those who do not get email notifications (14% less no shows in Q3 FY 19/20, 5% less no shows Q3 FY 20/21)***
eReferral enables more complete referrals
Only 2% of eReferrals were cancelled or declined because of missing information (Q3 FY 19/20 and Q3 FY 20/21).
*Wait time calculations are based on eReferral data only. No faxed referrals are included
**eReferral data is dynamic in nature and is accurate as of the date it is pulled from the analytics. Data presented here was pulled March 26, 2021
***email notifications are only possible if the patient’s email address is included with the referral. Therefore, some eReferral patients do not receive appointment notification by email.
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