eReferral and wait times to access DI services
The use of eReferral for diagnostic imaging (DI) orders enhances workflow efficiency, supporting faster processing of referrals and shorter wait time for patients to access services.

Contributing Factors:
Evidence-based decision support embedded within DI eForms supports appropriate ordering
91% of referring providers who responded to the survey question found the DI decision support guidelines within the eform to be useful in making their referral. (Q3 FY 19/20 and Q3 FY 20/21).
eReferral Patients receive email notifications about their appointment
Patients who receive email notifications are less likely to no show for their appointment compared to those who do not get email notifications (14% less no shows in Q3 FY 19/20, 5% less no shows Q3 FY 20/21)***
eReferral enables more complete referrals
Only 2% of eReferrals were cancelled or declined because of missing information (Q3 FY 19/20 and Q3 FY 20/21).
*Wait time calculations are based on eReferral data only. No faxed referrals are included
**eReferral data is dynamic in nature and is accurate as of the date it is pulled from the analytics. Data presented here was pulled March 26, 2021
***email notifications are only possible if the patient’s email address is included with the referral. Therefore, some eReferral patients do not receive appointment notification by email.
Interested in learning more?
Interested in partnering with us or learning more about
what we can offer you? Please reach out here.
Get the latest resources and insights
-
Webinar on systematically reimagining administrative load in family practice
Sharing some tips, tricks, and key takeaways from our Ideal Primary Care Practice Model webinar,…
-
Wait times to access routine MRI scans
With the wide availability and direct access to diagnostic technology, MRI has become a more…
-
Specialists’ satisfaction with eReferral in OH-West
Specialists and office staff are accepting eReferrals in place of faxed referrals. Findings are based…
-
eReferral supports mental health and addictions in Ontario
Key takeaways Electronic referral (eReferral) for Mental Health & Addictions (MH&A) has expanded across Ontario,…