eConsult and eReferral Utilization during the COVID-19 Pandemic
The benefits of the Ontario eServices Program include:
- Administrative Time Savings
- Improved Clinician Experience
- Improved Patient Experience
Key takeaways
The Ontario eServices Program continues to improve the delivery of patient care and overall provider and patient experience in Ontario by deploying eConsult and eReferral throughout the COVID-19 pandemic.
Quick Facts
The Ontario eServices Program delivers digital services that:
- support clinical workflows
- facilitate smoother transitions in care
Though eConsult and eReferral were already being deployed in Ontario, the establishment of the Ontario eServices Program occurred in March 2020
More than 154,000 eReferrals and eConsults were submitted between April 2020 and December 2020
eConsult saw an initial surge in primary care provider adoption and usage between February March 2020; between April and December 2020 there was a 16% increase in registered users and a 33% increase in active users
eReferral saw significant improvements throughout the pandemic, including a 93% increase in the number of active senders and a 327% increase in referral volumes from April to December
It is very valuable to have access to timely advice especially during Covid pandemic.
The Pandemic has made electronic referrals a necessity. Easy to use too
Ontario eServices Program Users
I was pleasantly surprised how quickly the process, from speaking with the physician, to the medications required and acquired, to the appointment made and confirmed. Pretty amazing.
Ontario eServices Program Patient
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