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Research & Evaluation


Research & evaluation is a key component of the projects supported through the eHealth Centre of Excellence. The research & evaluation team has adopted an approach to evaluation that is linked with the change management and adoption process. The purpose is two-fold:

  1. Identify the processes that produce organizational and clinical value in health workflows
  2. Assess how the use of different e-tools can yield increased value.

The research & evaluation team examines academic research and documented best practice guidelines to understand the clinical value propositions that should motivate specific clinical workflows to adopt change.


The research and evaluation framework, originally called "Benefits Realization" and developed by the connecting South West Ontario (cSWO) Program, has been published in Building Capacity for Health Informatics in the

Future, a peer-reviewed ebook that details the proceedings of  the 2017 Information Technology and Communications in Health conference (ITCH 2017). Click here to read it!


The following research and evaluation documents are case studies which describe the clinical value in using digital health tools. They are organized by program: QBIC (Quality Based Improvements in Care)System Coordinated Access (SCA), and cSWO Program


Please click on the logos below to view the research and evaluation cases for each program:


  • Decision support tools for electronic medical records (EMRs)
  • eConsult 
  • Tablet use in primary care





  • ​Electronic referral (eReferral)



  • ClinicalConnect - General Benefits
  • ClinicalConnect - Digital Health Drug Repository (DHDR)
  • ClinicalConnect - Primary Care Data Sharing (PCDS)
  • OntarioMD'S Health Report Manager (HRM)
Our research and evaluation team have also published a number of cases on Health Links across the Waterloo Wellington region, in partnership with the Waterloo Wellington Local Health Integration Network (WWLHIN), which can be found here.



For more information, or if you are interested in participating in an upcoming case study, please contact:


Lirije Hyseni, Research and Evaluation Practice Lead

(519) 885-0606 x. 1018