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The eHealth Centre of Excellence (eCE) team is made up of a diverse background of disciplines which support each of our service areas. While diverse in background and training, our team members all share one same passion: we are passionate about improving the quality of patient care in Waterloo Wellington and beyond through the appropriate use of digital health tools. Our product is our people and the expertise they bring to each of our different service areas.


Leadership Team:


Dr. Mohamed Alarakhia, Director    

Megan MacNeil, Associate Director

Ted Alexander, Associate Director, Strategic Partnerships



Program Managers:


Danika Walden, QBIC Program Manager

Karen Keith, cSWO Program Manager

Lori Moran, SCA Program Manager

Masood Darr, EMR CS Program Manager



Practice Leads:


Charlotte Nethercott, Change Management and Adoption Practice Lead

Jacqueline Montgomery, Privacy Analyst Practive Lead

Lirijie Hyseni, Benefits Realization Practice Lead


Team Members:


Alexandra Piatkowski, Benefits Realization Specialist, cSWO

Angela Kropf, Business Coordinator, eCE

Ashley Moore, Receptionist, eCE

Billy Bostad, Benefits Realization Specialist, SCA 

Danielle Olivier-Ozutok, Project Manager, SCA

Darlene Francis, Communications Lead, SCA

Hannele Kivinen, Communications Lead, cSWO/eCE

Heba Mohammed, Benefits Realization Specialist, SCA

James Downham, Engagement and Change Management Lead, SCA 

Jennifer La, Health Data Analyst and Evaluation Specialist, QBIC

Jeremy Howcroft, Business Anaylst, QBIC

Jessica Lemon, Adoption and Change Management Specialist, cSWO

John Wills, Architecture Lead, SCA

Julia Hynes, Adoption and Change Management Specialist, cSWO

Justin Wolting, Health Information Technology Specialist, QBIC

Kaitlyn Dickinson, Junior Privacy Analyst, cSWO

Katrine Murray, Senior Business Analyst, SCA 

Lori-Anne Huebner, SCA Program Office Benefits Realization Lead

Lynn Donaldson, Project Coordinator, QBIC

Meghan Brenner-Burgoyne, Change Management Specialist, QBIC

Melissa Thompson, Adoption and Change Management Specialist, cSWO

Michelle Cousins, Project Lead, cSWO PCDS 

Niharika Kumar, Junior Privacy Analyst, cSWO

Paula Lee, Business Coordinator, SCA

Rob Gordon, Change Management Specialist, QBIC

Sandra Sabaratnam, Business Analyst, cSWO PCDS

Sara Di Gregorio, Business Analyst, QBIC

Sofia Khaddadine, Business Analyst, cSWO

Stephanie Chin, Change Management Specialist, QBIC

Sunny Ng, Business Analyst, cSWO PCDS

Tara Lonergan, Change Management Specialist, QBIC

Teresa Martins, Project Manager, SCA

Terry Peckitt-Schneider, Senior Business Analyst, cSWO

Tricia Wilkerson, Strategy Project Manager, SCA

Wendy Lang, Change Management Specialist, QBIC